Guest Experience Host: Elevate Every Welcome and Moment

Cooper's Hawk Winery; Belmont (VA); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Dining discounts

Medical insurance

Flexible spending accounts

401(k)

Paid time off

Employee assistance

Job summary

Cooper's Hawk Winery is seeking a friendly Host to greet guests, manage seating and ensure a smooth dining flow in a fast-paced setting. You will respond to phone calls professionally, assist with reservations, and maintain a welcoming atmosphere from entry to exit.

Ideal candidates are at least 18 years old, passionate about hospitality, capable of lifting up to 40 pounds, and available on weekends and holidays. Strong communication and teamwork are essential to help the team shine.

Qualifications

• At least 18 years old and able to read/write English.
• Love for hospitality and creating unforgettable experiences.
• Able to lift up to 40 pounds and stand for extended periods.
• Willingness to work weekends and holidays.
• Strong multitasking and teamwork skills.

Responsibilities

• Greet guests with energy and enthusiasm from the very first interaction.
• Answer guest phone calls with professionalism and hospitality.
• Follow checklists to set up the host area for a smooth shift.
• Maintain a professional image and adhere to appearance guidelines.
• Keep track of table flow and dining room pacing to deliver an excellent experience.
• Adjust seating plans to avoid bottlenecks and wait time surprises.
• Communicate with Managers and Team Members to keep service moving smoothly.
• Support servers and service assistants when needed to help the team shine.
• Answer questions about food, wine, and experiences with warmth and knowledge.

Skills

Customer service

Communication

Multitasking

English literacy

Job description

Cooper's Hawk Winery is seeking a friendly Host to greet guests, manage seating and ensure a smooth dining flow in a fast-paced setting. You will respond to phone calls professionally, assist with reservations, and maintain a welcoming atmosphere from entry to exit.

Ideal candidates are at least 18 years old, passionate about hospitality, capable of lifting up to 40 pounds, and available on weekends and holidays. Strong communication and teamwork are essential to help the team shine.