Guest Experience Host — Warm Welcome, Seating & Reservations

The Langham Boston; Boston (MA); On-site; USD 46,000 - 47,000; Full time

Job summary

The Langham Boston is seeking a courteous Hostperson to join the Food and Beverage team. You will greet and seat guests, answer phones, and assist with reservations while upholding brand standards.

This role requires a flexible schedule, strong communication, and the ability to work calmly under high volume. Prior hospitality experience is preferred, and you will contribute to delivering exceptional guest experiences in a luxury setting.

Qualifications

• Ability to read reports and procedural documentation.
• Effective verbal communication to greet guests.
• Remain composed under high-volume pressure and adapt to scheduling.

Responsibilities

• Greet and seat guests.
• Answer the telephone/take reservations/manage Opentable reservations.
• Stock menus and ensure they are clean and free of blemishes.
• Responsible for handling guest requests and notify manager.
• Provide maximum levels of guest service while maintaining Brand standards.
• Receive takeout orders via phone and in person; ensure guests receive proper orders.

Skills

Guest service

Communication

Teamwork

Job description

The Langham Boston is seeking a courteous Hostperson to join the Food and Beverage team. You will greet and seat guests, answer phones, and assist with reservations while upholding brand standards.

This role requires a flexible schedule, strong communication, and the ability to work calmly under high volume. Prior hospitality experience is preferred, and you will contribute to delivering exceptional guest experiences in a luxury setting.