Luxury Host & Guest Experience Specialist

Careers - Langham Hospitality Group; United States; On-site; USD 45,000 - 48,000; Full time

Job summary

The Langham, Boston is seeking a Guest Services / Host role to welcome guests, manage reservations, and uphold Langham Hotel standards. You will work with a passionate Food & Beverage team to deliver exceptional guest experiences and uphold the culture and values of Langham Hospitality Group.

Responsibilities include greeting guests, answering calls, managing reservations, and supporting servers as needed. A flexible schedule and the ability to work evenings are required, with legal eligibility

Qualifications

• Experience in a similar hospitality environment is preferred.
• Strong verbal and written communication skills.
• Ability to multitask and maintain a calm demeanor under pressure.

Responsibilities

• Greet and seat guests.
• Answer phone calls and manage reservations.
• Maintain clean and presentable menus and stations.
• Handle guest requests and ensure guest satisfaction.

Skills

Guest service

Communication

Teamwork

Flexible schedule

Job description

The Langham, Boston is seeking a Guest Services / Host role to welcome guests, manage reservations, and uphold Langham Hotel standards. You will work with a passionate Food & Beverage team to deliver exceptional guest experiences and uphold the culture and values of Langham Hospitality Group.

Responsibilities include greeting guests, answering calls, managing reservations, and supporting servers as needed. A flexible schedule and the ability to work evenings are required, with legal eligibility