Luxury Front Office Manager: Guest Experience Leader

Langham-Hote; Boston (MA); On-site; USD 78,000 - 84,000; Full time

Job summary

The Langham Boston is seeking an experienced Front Office leader to oversee daily operations, ensuring a luxurious guest experience and seamless coordination among Front Desk, Langham Services, Bell and Door teams. The role requires guiding a multicultural staff and maintaining the highest brand standards.

Ideal candidates bring two years of Front Office management in a luxury hotel, a college degree, and a proven ability to train and motivate teams in a fast-paced environment.

Qualifications

• At least two years in Front Office management in a luxury hotel.
• Experience with five-star standards and international staff.
• College degree required.
• Proficiency in multiple languages preferred.

Responsibilities

• Oversee Front Office operations in the absence of Director of Front Office.
• Ensure highest guest service standards across Front Desk, Langham Services, Bell and Door.
• Coach and develop Front Office agents.
• Collaborate with Rooms Division to maximize revenue and guest satisfaction.
• Maintain staffing and scheduling oversight for smooth operations.

Skills

Front Office management

Leadership

Customer service

Team supervision

Education

College degree

Tools

Hotel PMS

HotSos

Windows & Microsoft Office

Job description

The Langham Boston is seeking an experienced Front Office leader to oversee daily operations, ensuring a luxurious guest experience and seamless coordination among Front Desk, Langham Services, Bell and Door teams. The role requires guiding a multicultural staff and maintaining the highest brand standards.

Ideal candidates bring two years of Front Office management in a luxury hotel, a college degree, and a proven ability to train and motivate teams in a fast-paced environment.