Guest Experience Host & Takeout Specialist

Legal Sea Foods; Somerville (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k) retirement plan

Job summary

Legal Sea Foods in Somerville, MA is seeking a Host/Take Out Associate. You will greet guests, seat them, manage the front desk, and answer phones with warmth and professionalism.

You will handle takeout and delivery orders, ensure accurate packaging, and process payments. Prior OpenTable/POS experience and excellent communication are valued in a fast-paced, customer-focused environment.

Qualifications

• High school diploma or equivalent is required.
• Previous experience as a Host is preferred.
• Knowledge of OpenTable and POS is preferred.
• Basic computer skills.
• Ability to handle cash and paperwork accurately.
• Excellent interpersonal and communication skills.
• Ability to perform under pressure in a high-volume restaurant.

Responsibilities

• Greet guests in a warm and friendly manner as they arrive at the restaurant.
• Seat guests efficiently, manage seating chart, and ensure optimal flow of diners.
• Provide accurate wait times and monitor waiting list.
• Manage reservations using OpenTable.
• Answer incoming calls and respond to guest inquiries courteously.
• Receive, process, and manage takeout and delivery orders.
• Assemble and package orders paying attention to packaging techniques to avoid spills, leaks, or damage during transportation.
• Process payments for takeout orders, including cash, credit/debit, and digital payment methods.
• Ensure accurate cash handling and proper reconciliation of sales at the end of each shift.
• Perform other duties and tasks as assigned.

Skills

Customer service

Communication

Cash handling

Complaint handling

Education

High school diploma or equivalent

Tools

OpenTable

POS systems

Job description

Legal Sea Foods in Somerville, MA is seeking a Host/Take Out Associate. You will greet guests, seat them, manage the front desk, and answer phones with warmth and professionalism.

You will handle takeout and delivery orders, ensure accurate packaging, and process payments. Prior OpenTable/POS experience and excellent communication are valued in a fast-paced, customer-focused environment.