Guest Experience Host: Seating & Welcome Lead

Omni Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 22,000 - 25,000; Full time

Job summary

Omni William Penn Hotel in downtown Pittsburgh seeks a friendly Host/Hostess to greet guests, manage reservations, and seat parties with a courteous, efficient approach. You’ll be the first impression, guiding guests from arrival to seating while upholding Omni Standards.

This role requires strong communication, the ability to handle high-volume dining rooms, knowledge of daily specials, and teamwork with servers and managers to ensure a seamless guest experience.

Qualifications

• Must provide ServSafe certification upon hire.
• Must provide RAMP certification upon hire.

Responsibilities

• Greet guests and seat guests.
• Assist managers in opening and closing.
• Answering phone calls per SOP & LSOP.
• Seat guests and assign tables and stations.
• Maintain a clean and organized area.
• Attend to and anticipate guests' needs.
• Familiarity with menus and daily specials.
• Introduce server to guest and greet guests.
• Control heavy volume at restaurant entrance.
• Knowledge of hotel property and downtown area.
• Knowledge of daily specials.

Skills

ServSafe Certification

RAMP Certification

Job description

Omni William Penn Hotel in downtown Pittsburgh seeks a friendly Host/Hostess to greet guests, manage reservations, and seat parties with a courteous, efficient approach. You’ll be the first impression, guiding guests from arrival to seating while upholding Omni Standards.

This role requires strong communication, the ability to handle high-volume dining rooms, knowledge of daily specials, and teamwork with servers and managers to ensure a seamless guest experience.