Fine Dining Guest Experience Host

PERG online; Tempe (AZ); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Omni Parker House is seeking a Host to deliver exceptional guest service by greeting guests, managing reservations, and seating with a friendly demeanor.

The role requires knowledge of food and beverage operations, the ability to multitask in a fast-paced setting, and a commitment to cleanliness and safety standards. Flexible hours including nights and weekends are required, in a fine dining environment.

Qualifications

• Hands-on food and beverage knowledge and hospitality industry awareness.
• Strong customer service mindset and problem-solving abilities.
• Willingness to work flexible hours, including nights, weekends and holidays.
• Excellent communication and a friendly, engaging demeanor.
• Ability to work in a fast-paced environment with multiple priorities.

Responsibilities

• Maintain service standards and ensure compliance with hotel standards and local laws.
• Ensure health, safety and sanitation procedures are followed and inspections are prepared.
• Answer phone, manage reservations and seating per SOP.
• Attend daily stand-up meetings and support front-of-house operations.
• Keep host stand and guest entrance organized and clean.
• Maintain knowledge of menu items and hotel offerings for guests.
• Respond to guest requests promptly to create a positive experience.
• Collaborate with team to ensure timely and quality service.
• Report maintenance or housekeeping needs to management.
• Uphold professional appearance and hotel asset care.
• Handle guest complaints professionally to convert to return visits.

Skills

Hospitality knowledge

Customer service

Problem-solving

Attention to detail

Communication in English

Multi-tasking

Professional appearance

Punctuality

Flexible hours

Stand/walk for long periods

Tools

Micros

POS systems

Payroll systems

Job description

Omni Parker House is seeking a Host to deliver exceptional guest service by greeting guests, managing reservations, and seating with a friendly demeanor.

The role requires knowledge of food and beverage operations, the ability to multitask in a fast-paced setting, and a commitment to cleanliness and safety standards. Flexible hours including nights and weekends are required, in a fine dining environment.