Upscale Dining Manager - Guest Experience & Operations

Omni Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

Omni William Penn Hotel in downtown Pittsburgh is seeking a Restaurant Manager to oversee daily dining operations, ensure exceptional guest experiences, and uphold the highest standards of service, quality, and cleanliness.

You will lead and train staff, manage reservations, monitor costs, and coordinate front-of-house with kitchen, bar, and stewarding teams. Must have ServSafe and RAMP certifications.

This role emphasizes teamwork, professionalism, and profitability in a bustling hotel setting.

Qualifications

• Experience in restaurant or food & beverage management, preferably in a hotel or upscale dining environment.
• Strong leadership, organizational, and communication skills.
• Proven ability to manage guest relations with professionalism and diplomacy.
• Proficiency with point-of-sale systems, scheduling, and basic administrative tools.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Must present Manager ServSafe Certification upon hire
• Must present RAMP certification upon hire

Responsibilities

• Lead daily pre-shift meetings to prepare and motivate service staff.
• Supervise dining operations, ensuring attentive, efficient, and courteous service at all times.
• Monitor guest interactions to guarantee satisfaction, resolving complaints promptly and professionally.
• Ensure seamless communication between front-of-house, kitchen, stewarding, and bar teams.
• Maintain proper guest recognition, with special attention to repeat and VIP guests.
• Oversee restaurant floor during service, assisting with seating and guest needs when required.
• Ensure proper station rotation, accurate reservations management, and smooth service flow.
• Monitor and maintain cleanliness, organization, and atmosphere of dining areas, bars, and lounges.
• Inspect food and beverage quality, presentation, and consistency.
• Ensure staff uniforms, tabletop setups, menus, and side stations meet brand standards.
• Recruit, train, and mentor associates to deliver outstanding service and uphold company standards.
• Provide continuous coaching, feedback, and performance evaluations.
• Create weekly schedules and ensure proper staffing levels to meet business demands.
• Foster a culture of teamwork, accountability, and professional growth.
• Manage daily supply orders and inventory control.
• Monitor liquor pars and food/beverage costs to support profitability.
• Complete forecasting, budgeting, scheduling, and payroll reporting.
• Ensure compliance with safety, sanitation, and company policies.

Skills

Leadership

Guest relations

Communication skills

Organizational skills

Staff training

Time management

Problem solving

Customer service

Education

Manager ServSafe Certification

RAMP certification

Tools

POS systems

Scheduling software

Payroll tools

Job description

Omni William Penn Hotel in downtown Pittsburgh is seeking a Restaurant Manager to oversee daily dining operations, ensure exceptional guest experiences, and uphold the highest standards of service, quality, and cleanliness.

You will lead and train staff, manage reservations, monitor costs, and coordinate front-of-house with kitchen, bar, and stewarding teams. Must have ServSafe and RAMP certifications.

This role emphasizes teamwork, professionalism, and profitability in a bustling hotel setting.