Guest Experience Host — Seating & Flow Leader

Workstream; North Little Rock (AR); On-site; USD 1,515,000 - 1,929,000; Full time

Job summary

IHOP is seeking a Host in North Little Rock, AR to create a positive first impression and lead the restaurant flow. You will greet guests, seat parties, and maintain accurate wait times using Table Manager tools. Duties include taking calls, keeping restrooms in check, and communicating guest needs to management.

We value teamwork, strong communication, and organizational skills. This on-site role supports a fast-paced dining environment and contributes to overall guest satisfaction.

Qualifications

• Must be 18 years of age or over.
• Ability to work in a fast-paced environment with the restaurant's table management system.
• Good verbal and written communication skills.
• Experience working in a team-oriented environment.
• Excellent organization and problem-solving skills.
• Physical ability to stand, walk, and lift up to 50 pounds.

Responsibilities

• Perform station opening/closing duties and maintain Hospitality Desk and front entrance area.
• Greet and seat guests using proper techniques and manage seating efficiency.
• Use Table Manager techniques to maintain accurate seating and dining room quote times.
• Answer phones and take call-in orders.
• Conduct restroom checks and monitor guest needs and requests.
• Escalate quotes exceeding time or guest complaints to management.
• Ensure compliance with company policies and health and safety standards.

Skills

Customer service

Teamwork

Communication

Organization

Problem solving

Job description

IHOP is seeking a Host in North Little Rock, AR to create a positive first impression and lead the restaurant flow. You will greet guests, seat parties, and maintain accurate wait times using Table Manager tools. Duties include taking calls, keeping restrooms in check, and communicating guest needs to management.

We value teamwork, strong communication, and organizational skills. This on-site role supports a fast-paced dining environment and contributes to overall guest satisfaction.