Guest Experience Host — Warm Welcome & Seating Pro

Workstream; Grandview (MO); On-site; USD 26,000 - 36,000; Full time

Job summary

IHOP in Grandview, MO is seeking a friendly server to provide prompt, courteous service to guests—greeting, seating, taking orders, and handling checks as needed. You’ll work as part of a team to create a memorable guest experience.

Responsibilities include following IHOP Service Guidelines, memorizing menu terminology, maintaining cleanliness, stocking and rotating supplies, and complying with health and safety standards. Online training completes the requirements.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the "Service Guidelines" per the IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Comply with IHop N Go program as assigned.
• Complete all required online and virtual training modules.

Job description

IHOP in Grandview, MO is seeking a friendly server to provide prompt, courteous service to guests—greeting, seating, taking orders, and handling checks as needed. You’ll work as part of a team to create a memorable guest experience.

Responsibilities include following IHOP Service Guidelines, memorizing menu terminology, maintaining cleanliness, stocking and rotating supplies, and complying with health and safety standards. Online training completes the requirements.