Guest Experience Host – Reservations & Front Desk

Soho House & Co.; Chicago, Northern (IL, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Job summary

Soho House & Co. is seeking a friendly and professional Host in Chicago to greet guests, handle calls, and create reservations for Club and F&B operations. You will be the first point of contact, ensuring a welcoming experience and coordinating with the reception team to maintain exceptional service.

The role requires 3+ years in a similar role, OpenTable and MICROS experience, and the ability to manage multiple tasks in a fast-paced environment while delivering outstanding guest experiences.

Qualifications

• Minimum of 3+ years’ experience in a similar role.
• Must have OpenTable and MICROS experience.
• Must have experience answering high-volume phone lines and inquiries professionally, timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter.
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends and holidays (as needed).

Responsibilities

• Greet guests and members; be first point of contact for seating and reservations.
• Answer high-volume phone lines; provide menus, hours, and pricing information.
• Create reservations for club/restaurants and assist managers on the floor with service standards.
• Maintain friendly, accurate, and discreet interactions with guests and staff.

Skills

OpenTable experience

MICROS experience

Tools

OpenTable

MICROS

Job description

Soho House & Co. is seeking a friendly and professional Host in Chicago to greet guests, handle calls, and create reservations for Club and F&B operations. You will be the first point of contact, ensuring a welcoming experience and coordinating with the reception team to maintain exceptional service.

The role requires 3+ years in a similar role, OpenTable and MICROS experience, and the ability to manage multiple tasks in a fast-paced environment while delivering outstanding guest experiences.