Guest Experience Host – Personal, Memorable Service

Kimpton Hotels & Restaurants; Santa Barbara (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Kimpton Hotels & Restaurants in Santa Barbara is seeking a friendly, guest-focused Host/Hostess to welcome guests, manage reservations, and provide outstanding hospitality. You will greet guests, assist with seating, answer calls, and ensure a memorable dining experience with a personal touch.

You should have prior hospitality experience, be capable of multi-tasking in a fast-paced environment, and be comfortable learning our POS and reservation systems.

Qualifications

• Previous customer service or hospitality experience preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
• Excellent interpersonal communication skills and passion for hospitality.
• Food Handler Certification (if applicable).
• Flexible schedule including weekends, nights, and holidays when needed.

Responsibilities

• Greet restaurant guests and provide information about the area.
• Provide seating and manage reservations with courtesy and efficiency.
• Maintain host stand paperwork, stock, and cleanliness.
• Answer incoming calls and book reservations accurately.
• Take room service orders where applicable.
• Ensure tables and floors are clean and well-prepared.
• Assist servers by refilling beverages when needed.
• Fulfill other restaurant and customer service tasks as required.
• Be flexible and willing to take on additional responsibilities.

Skills

Customer service

Hospitality

Multi-tasking

Menu knowledge

Allergy information

POS system

Tools

Reservation system

POS system

Job description

Kimpton Hotels & Restaurants in Santa Barbara is seeking a friendly, guest-focused Host/Hostess to welcome guests, manage reservations, and provide outstanding hospitality. You will greet guests, assist with seating, answer calls, and ensure a memorable dining experience with a personal touch.

You should have prior hospitality experience, be capable of multi-tasking in a fast-paced environment, and be comfortable learning our POS and reservation systems.