Guest Experience Host — Craft Memorable Moments

Kimpton Hotels & Restaurants; West Hollywood (CA); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Kimpton Hotels & Restaurants is seeking a friendly, guest-focused host to greet guests, manage seating, and coordinate reservations in a welcoming, fast-paced setting. You will act as an advocate for the restaurant and create memorable experiences that encourage guests to return.

You will handle calls, book reservations, manage the host stand, and support servers as needed while maintaining a clean, organized front-of-house. Weekend, nights, and holidays work may be required.

Formación

• Previous customer service or hospitality experience is preferred.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.

Responsabilidades

• Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
• Provide fair and consistent seating of guests.
• Accurately handle paperwork, stock and tidy the host stand.
• Receive incoming calls, accurately book reservations for guests.
• Taking room service orders if applicable.
• Check floor and tables for accuracy and cleanliness, assist in bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer service related requests for guests.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Conocimientos

Customer service

Hospitality

Multitasking

Interpersonal communication

Learn menu & allergy information

Herramientas

POS system

Reservation system

Descripción del empleo

Kimpton Hotels & Restaurants is seeking a friendly, guest-focused host to greet guests, manage seating, and coordinate reservations in a welcoming, fast-paced setting. You will act as an advocate for the restaurant and create memorable experiences that encourage guests to return.

You will handle calls, book reservations, manage the host stand, and support servers as needed while maintaining a clean, organized front-of-house. Weekend, nights, and holidays work may be required.