Guest Experience Host

Proper Hospitality; Santa Monica (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

Proper Hospitality in Santa Monica is seeking a friendly, professional Guest Services Host to welcome guests, manage reservations, and coordinate seating in a fast-paced restaurant environment.

You will greet guests, assist with seating, answer inquiries, maintain waitlists, and work closely with servers and kitchen staff to ensure a smooth guest experience. A high school diploma and prior customer service experience are preferred; strong multitasking under pressure is essential.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong organizational skills and multitasking in a fast-paced environment.
• Ability to stay calm and professional during busy periods.
• Proficient in handling guest reservations and waitlists.

Responsibilities

• Greet guests with a friendly, professional demeanor and provide menu information.
• Escort guests to tables and assist with seating arrangements.
• Manage reservations and waitlists accurately via phone, email, or reservation system.
• Maintain and update the waitlist and notify guests when their table is ready.
• Coordinate with front-of-house and kitchen teams to ensure smooth guest transitions.

Skills

Communication

Interpersonal skills

Organization

Reservation management

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Proper Hospitality in Santa Monica is seeking a friendly, professional Guest Services Host to welcome guests, manage reservations, and coordinate seating in a fast-paced restaurant environment.

You will greet guests, assist with seating, answer inquiries, maintain waitlists, and work closely with servers and kitchen staff to ensure a smooth guest experience. A high school diploma and prior customer service experience are preferred; strong multitasking under pressure is essential.