Guest Experience Host - OpenTable & VIP Service

MAPLE & ASH BOSTON LLC; Boston (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Maple Hospitality Group is seeking a proactive Front of House Reservations Host to manage OpenTable bookings and warmly welcome guests at our Boston location. You will coordinate seating, assist guests, and support a seamless dining experience in a fast-paced setting.

Ideal candidates are professional, punctual, and adaptable, with strong communication and time-management skills. Flexible hours, including days, evenings, weekends, and holidays, are required to meet guest needs.

Qualifications

• Must have strong, clear communication with guests and teammates.
• Able to manage multiple reservations and guest needs simultaneously.
• Proactive problem-solving and courteous interaction with diners.
• Able to work a fast-paced shift with composure and professionalism.

Responsibilities

• Manage reservations on OpenTable and guest arrivals.
• Engage guests upon arrival and thank them for dining.
• Assign tables and coordinate with service staff to optimize seating.
• Maintain a professional appearance and positive attitude during busy times.

Skills

Professional communication

Time management

Customer service

Flexibility

Attention to detail

Tools

OpenTable

Job description

Maple Hospitality Group is seeking a proactive Front of House Reservations Host to manage OpenTable bookings and warmly welcome guests at our Boston location. You will coordinate seating, assist guests, and support a seamless dining experience in a fast-paced setting.

Ideal candidates are professional, punctual, and adaptable, with strong communication and time-management skills. Flexible hours, including days, evenings, weekends, and holidays, are required to meet guest needs.