Guest Experience & Reservations Host

Hawksmoor - Boston; Boston (MA); On-site; USD 25,000 - 39,000; Full time

Job summary

Hawksmoor Boston is opening soon and seeks Hosts/Reservationists to create warm, seamless guest experiences from first contact to departure. You will manage calls, emails, and reviews, and coordinate reservations with OpenTable while maintaining a welcoming atmosphere.

As part of the opening team, you will work closely with kitchen, bar, and floor staff, ensuring accurate guest profiles, expert menu knowledge, and proactive service.

Qualifications

• Experience in guest service and reservations is preferred.
• Excellent communication and guest relations skills are essential.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Answer phone calls, emails, and guest reviews warmly and professionally, following Hawksmoor tone, style, and standards.
• Manage reservations accurately and efficiently using OpenTable.
• Use the Triple Seat platform to respond to guest inquiries and manage group bookings.
• Welcome and check in guests with warmth and genuine hospitality, managing table statuses and coat check when required.
• Communicate clearly and proactively with the kitchen, bar, and floor teams, regarding guest notes, preferences, and special requests.
• Maintain accurate and detailed guest profiles, including VIPs, celebrations, and special requirements.
• Demonstrate confident menu knowledge and make informed recommendations when needed.
• Clearly explain group dining options and sharing menus, guiding guests to the best experience for their needs.
• Maintain up-to-date menu knowledge and handle guest feedback, complaints, or quality issues with confidence and professionalism.

Skills

OpenTable experience

Excellent communication

Team player

Tools

OpenTable

Triple Seat platform

Job description

Hawksmoor Boston is opening soon and seeks Hosts/Reservationists to create warm, seamless guest experiences from first contact to departure. You will manage calls, emails, and reviews, and coordinate reservations with OpenTable while maintaining a welcoming atmosphere.

As part of the opening team, you will work closely with kitchen, bar, and floor staff, ensuring accurate guest profiles, expert menu knowledge, and proactive service.