Guest Experience Host — Onsite Welcome & Visitor Support

LAUKOA; New London (CT); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

LAUKOA is seeking two full-time Greeters for its New London, Connecticut location. The role focuses on creating a warm first impression, guiding visitors through admission, and providing concise orientation to museum amenities, events, and galleries.

You will help direct guests to facilities, share approved information, and coordinate with event staff on daily programs while maintaining a tidy lobby area and logging visitor questions.

Qualifications

• High school diploma or equivalent.
• 1+ year in customer-facing reception, retail, hospitality, visitor-services, or comparable roles.
• Ability to stand or move in a busy lobby for four to six hours and communicate clearly.
• Availability to work weekends, holidays, and evening events as required.
• Bilingual visitor-service capability (preferred).
• Strong wayfinding, hospitality, or concise storytelling skills.

Responsabilités

• Greet visitors and create a welcoming first impression in the main lobby.
• Assist with admission/check-in procedures and guide visitors to facilities.
• Provide concise orientation about museum amenities, exhibits, and daily events.
• Direct visitors to restrooms, elevators, lockers, cafes, and gallery areas.
• Coordinate with the Visitor and Event Coordinator on daily program shifts and event logistics.
• Relay Government-approved information about programs and memberships.
• Maintain a neat reception area and log common questions or feedback.

Connaissances

Customer service

Hospitality

Communication

Wayfinding

Formation

High school diploma or equivalent

Description du poste

LAUKOA is seeking two full-time Greeters for its New London, Connecticut location. The role focuses on creating a warm first impression, guiding visitors through admission, and providing concise orientation to museum amenities, events, and galleries.

You will help direct guests to facilities, share approved information, and coordinate with event staff on daily programs while maintaining a tidy lobby area and logging visitor questions.