On-Site Visitor Experience & Events Lead

LAUKOA; New London (CT); On-site; USD 52,000 - 68,000; Full time

Job summary

LAUKOA in New London, Connecticut seeks a Visitor and Event Coordinator to manage visitor-experience operations, front-of-house logistics, and government and community events. You will turn approved plans into a safe, polished delivery while ensuring compliance and adherence to gallery protocols.

Responsibilities include coordinating programs, preparing run-of-show documents, serving as the on-site contact, managing visitor flow and accessibility, and tracking event costs and vendor invoices for

Qualifications

• Bachelor degree in hospitality management, public relations, marketing, or a related field.
• Two to four years of event planning, hospitality, or front-of-house museum-operations experience.
• Proficiency with Microsoft Office, event-registration systems, and scheduling software.
• Demonstrated experience with visitor flow, crowd control, ADA/accessibility considerations, event logistics, and post-event feedback or metrics.

Responsibilities

• Coordinate visitor-experience operations, front-of-house logistics, and approved museum, community, and military events.
• Turn Government-approved plans into safe, polished delivery while ensuring no independent obligating of funds or official commitments.
• Coordinate approved public programs and authorized events, including National Coast Guard Museum Association coordination when directed.
• Prepare run-of-show documents, layouts, schedules, staffing parameters, setup/teardown plans, and event operating procedures within approved requirements.
• Serve as the on-site Contractor point of contact during events; coordinate with stakeholders and enforce building protocols.
• Deconflict daily gallery visitation with approved events and coordinate visitor-flow, crowd-control, accessibility, and safety needs.
• Collect and analyze visitor feedback and visitor-experience measures; recommend process improvements.
• Track authorized event costs, vendor invoices, and cost-allocation documentation; coordinate approved vendors but do not obligate funds.

Skills

Microsoft Office

Event coordination

Front-of-house

ADA accessibility

Education

Bachelor degree in hospitality management

Tools

Scheduling software

Job description

LAUKOA in New London, Connecticut seeks a Visitor and Event Coordinator to manage visitor-experience operations, front-of-house logistics, and government and community events. You will turn approved plans into a safe, polished delivery while ensuring compliance and adherence to gallery protocols.

Responsibilities include coordinating programs, preparing run-of-show documents, serving as the on-site contact, managing visitor flow and accessibility, and tracking event costs and vendor invoices for