Gallery Visitor Guide & Safety Ambassador

Career Opportunities; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid vacation and sick leave

Life and AD&D insurance

Employee Assistance Program

Flexible work environment

Job summary

LAUKOA seeks Visitor Assistants for two full-time, on-site positions in New London, CT. You will support artifact protection, visitor safety, and informal education while delivering excellent customer service.

Responsibilities include guiding visitors, reporting issues, and assisting with gallery programs. The role requires a high school diploma and customer-facing experience; familiarity with Coast Guard history is a plus.

Qualifications

• High school diploma or equivalent required; Associate or Bachelor degree preferred.
• One or more years in tourism, hospitality, retail, museums, or customer-facing environment.
• Ability to stand and walk for a 4–8 hour gallery shift.
• Ability to learn and communicate approved historical narratives and exhibit highlights.

Responsibilities

• Maintain a professional presence in galleries to protect artifacts.
• Report exhibit issues, spills, environmental concerns, and safety hazards.
• Manage visitor flow to prevent overcrowding in sensitive spaces.
• Provide wayfinding, answer questions, and lead informal discussions about exhibits.
• Assist volunteer and education teams with gallery programs and activities.
• Support openings/closings and assist during emergencies or evacuations.

Skills

Customer service

Public interaction

Communication

Education

High school diploma or equivalent

Associate or Bachelor degree preferred

Job description

LAUKOA seeks Visitor Assistants for two full-time, on-site positions in New London, CT. You will support artifact protection, visitor safety, and informal education while delivering excellent customer service.

Responsibilities include guiding visitors, reporting issues, and assisting with gallery programs. The role requires a high school diploma and customer-facing experience; familiarity with Coast Guard history is a plus.