Museum Visitor Services Associate — On-Site

LAUKOA; New London (CT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid vacation and sick leave

Life and AD&D insurance

Employee Assistance Program

Flexible work environment

Job summary

LAUKOA in New London, CT is seeking Visitor Assistants to provide a visible gallery presence, support artifact protection, visitor safety, informal education, and excellent customer service. They observe, report, assist, and direct visitors through established procedures; they do not perform law-enforcement or independent security functions.

Maintain a professional physical presence in assigned galleries to help protect artifacts and report issues.

Qualifications

• High school diploma or equivalent; Associate or Bachelor degree preferred.
• One or more years in tourism, hospitality, retail, museums, visitor services, or another customer-facing environment.
• Ability to stand and walk for a four- to eight-hour gallery shift.
• Ability to learn and communicate approved historical narratives, exhibit highlights, Coast Guard missions, gallery rules, and accessibility information.
• Museum, cultural-institution, visitor-center, or public-attraction experience preferred.
• Knowledge of Coast Guard history or maritime operations preferred.
• Experience with de-escalation, accessibility support, crowd management, incident reporting, or emergency-evacuation procedures.

Responsibilities

• Observe, report, assist, and direct visitors through established procedures; do not perform law-enforcement or independent security functions.
• Maintain a professional physical presence in assigned galleries to help protect artifacts from harm.
• Report exhibit malfunctions, spills, damage, environmental concerns, visitor complaints, security concerns, and safety hazards.
• Manage visitor flow and gallery capacity to prevent overcrowding in sensitive spaces.
• Provide wayfinding, answer visitor questions, and lead brief informal discussions about exhibit highlights, Coast Guard history, and museum missions.
• Assist volunteer and education teams with gallery-based programs, scavenger hunts, and visitor activities.
• Perform opening and closing sweeps and support the public during emergencies or building evacuations.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Associate or Bachelor degree preferred

Job description

LAUKOA in New London, CT is seeking Visitor Assistants to provide a visible gallery presence, support artifact protection, visitor safety, informal education, and excellent customer service. They observe, report, assist, and direct visitors through established procedures; they do not perform law-enforcement or independent security functions.

Maintain a professional physical presence in assigned galleries to help protect artifacts and report issues.