Guest Experience Host – Monterey (Part-Time)

PORTOLA HOTEL & SPA; Monterey (CA); On-site; USD 24,000 - 34,000; Part time

Job summary

Portola Hotel & Spa in Monterey, CA is seeking a Part Time Guest Host (Jacks Monterey Greeters) to warmly welcome guests, manage seating and reservations, and support the front-of-house operations. The role requires a friendly, service-oriented attitude and hospitality focus.

Responsibilities include greeting guests, seating, handling the waitlist, answering phones, and maintaining the front desk area. Experience in hospitality is preferred; the position may involve nights, weekends, and

Qualifications

• High School Diploma or equivalent required.
• California Food Handlers / ServSafe Certification required.
• State approved Certification Alcohol management required.

Responsibilities

• Greet guests upon arrival and escort them to tables.
• Maintain a pleasant and professional demeanor with guests and staff.
• Schedule reservations with managers and F&B coordinator.
• Be familiar with floor plans, server sections and seat numbers.
• Update OpenTable with current table covers and seating information.
• Answer restaurant phone within 3 rings with courteous etiquette.
• Maintain order and cleanliness at the host stand and front of restaurant.
• Address guest complaints or escalate to the manager on duty.
• Have knowledge of menu, wine list, concierge program, and promotions.

Education

High School Diploma or equivalent

California Food Handlers / ServSafe Certification

State approved Certification Alcohol management

Tools

OpenTable

Job description

Portola Hotel & Spa in Monterey, CA is seeking a Part Time Guest Host (Jacks Monterey Greeters) to warmly welcome guests, manage seating and reservations, and support the front-of-house operations. The role requires a friendly, service-oriented attitude and hospitality focus.

Responsibilities include greeting guests, seating, handling the waitlist, answering phones, and maintaining the front desk area. Experience in hospitality is preferred; the position may involve nights, weekends, and