Guest Experience Host, Admissions & Membership

Monterey Bay Aquarium; Monterey (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Monterey Bay Aquarium is seeking a frontline Guest Experience Host to welcome visitors, assist with entry, and guide guests through the exhibits. You will help guests plan their visit, answer questions, and promote memberships on-site.

The role includes handling ticketing transactions, managing queues, and supporting staff during busy days or emergencies. Candidates should be comfortable working outdoors and indoors, with strong communication skills and a focus on guest satisfaction.

Qualifications

• Experience delivering excellent guest service.
• Ability to engage and assist diverse guests.
• Strong communication skills over multiple channels (phone, radio, email).
• Comfort with handling transactions and ticketing at entrances.

Responsibilities

• Greet guests proactively and help with visit planning.
• Answer questions and promote aquarium programs/membership.
• Assist with ticket and membership transactions and cash handling.
• Coordinate with teams to manage queue lines and crowd flow.
• Support guests and staff during emergencies and evacuations.
• Attend trainings and staff meetings as required.

Skills

Customer service

Multitasking

Effective communication

Guest engagement

Cash handling

Job description

Monterey Bay Aquarium is seeking a frontline Guest Experience Host to welcome visitors, assist with entry, and guide guests through the exhibits. You will help guests plan their visit, answer questions, and promote memberships on-site.

The role includes handling ticketing transactions, managing queues, and supporting staff during busy days or emergencies. Candidates should be comfortable working outdoors and indoors, with strong communication skills and a focus on guest satisfaction.