Jacks Monterey Host

PORTOLA HOTEL & SPA; Monterey (CA); On-site; USD 24,000 - 34,000; Part time

Job summary

Portola Hotel & Spa in Monterey, CA is seeking a Part Time Guest Host (Jacks Monterey Greeters) to warmly welcome guests, manage seating and reservations, and support the front-of-house operations. The role requires a friendly, service-oriented attitude and hospitality focus.

Responsibilities include greeting guests, seating, handling the waitlist, answering phones, and maintaining the front desk area. Experience in hospitality is preferred; the position may involve nights, weekends, and

Qualifications

• High School Diploma or equivalent required.
• California Food Handlers / ServSafe Certification required.
• State approved Certification Alcohol management required.

Responsibilities

• Greet guests upon arrival and escort them to tables.
• Maintain a pleasant and professional demeanor with guests and staff.
• Schedule reservations with managers and F&B coordinator.
• Be familiar with floor plans, server sections and seat numbers.
• Update OpenTable with current table covers and seating information.
• Answer restaurant phone within 3 rings with courteous etiquette.
• Maintain order and cleanliness at the host stand and front of restaurant.
• Address guest complaints or escalate to the manager on duty.
• Have knowledge of menu, wine list, concierge program, and promotions.

Education

High School Diploma or equivalent

California Food Handlers / ServSafe Certification

State approved Certification Alcohol management

Tools

OpenTable

Job description

Job Details: Job Location: Monterey, CA 93940, Position Type: Part Time, Salary Range: $21.18 - $21.18 Hourly, Job Shift: Any

JOB DESCRIPTION:

The Jacks Monterey Greeters are responsible for setting the stage for an exceptional dining experience by making every guest feel welcome and demonstrating genuine hospitality towards everyone who walks in the door. They are responsible for seating guests, managing a wait list during high volume, and engaging with guests while they are waiting, being seated, or leaving.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:

• Compliance with a sequence of customer service standards to positively impact the guests’ experience
• Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
• Responsible for greeting guests upon arrival and escorting them to tables
• Responsible for scheduling reservation in conjunction with managers and F & B coordinator
• Knowledge and proper use of floor plans including server sections and seat numbers
• Responsible for notifying servers when a table in sat in their section
• Responsible for maintaining even covers between all servers on the floor
• Responsible for updating OpenTable with current table covers
• Responsible for reading BEOS, group resumes, and reservation notes
• Responsible for answering restaurant phone within 3 rings and maintaining pleasant and professional phone etiquette
• Responsible for maintain order and cleanliness at host stand and front of restaurant
• Ensure guest complaints to answered and/or forwards to the manager on duty
• Knowledge of menu, wine list, concierge program, and current promotions for the restaurant and hotel
• Complete food and beverage knowledge and be able to communicate in detail to guests
• Comply with the Company’s standards of conduct

The Ideal Candidate will:

• Display a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
• Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
• Be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

ADDITIONAL RESPONSIBILITES: Knowledge of the entire hotel food & safety compliance procedures, hotel safety procedures to ensure the safety and security of our guests and employees.

Qualifications: EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:

• High School Diploma or equivalent – Required
• California Food Handlers / ServSafe Certification – Required
• State approved Certification Alcohol management - Required

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

• Detail oriented and comfortable working in a fast-paced environment
• Ability to solve problems quickly.
• Basic computer and phone skills.

PREVIOUS EXPERIENCED REQUIRED:

Minimum 6-months of restaurant experience required; hospitality experience preferred.