PM Jacks Monterey Server

PORTOLA HOTEL & SPA; Monterey (CA); On-site; USD 19,000 - 27,000; Part time

Job summary

Portola Hotel & Spa in Monterey, CA, is seeking a part-time Server to provide outstanding guest service in the restaurant. You will interact with guests in a fast-paced environment, take and relay orders via POS, upsell menu items, and ensure accuracy and timeliness of service.

Ideal candidates have a friendly demeanor, strong teamwork, and a commitment to safety and hospitality standards. Must hold HS diploma and ServSafe/Alcohol management certifications, and be available to work varied

Qualifications

• High School Diploma or equivalent is required.
• California Food Handlers / ServSafe Certification is required.
• State approved Certification Alcohol management is required.

Responsibilities

• Serve guests following established service standards to ensure a positive dining experience.
• Maintain a friendly, energetic, and guest-focused attitude with teammates.
• Recommend dishes, explain ingredients, and describe menu preparation.
• Serve beverages including alcohol; verify guest age with ID.
• Record orders and relay to kitchen via POS system.
• Observe guests and respond to requests promptly.
• Present checks, process payments, and make change as needed.
• Restock and replace tableware, linens, and condiments as required.
• Set tables for next service period and maintain cleanliness and safety standards.
• Complete food and beverage knowledge and communicate details to guests.
• Follow company conduct standards and policies.

Skills

Guest service

Teamwork

Communication

Problem solving

Education

HS diploma

ServSafe/food handler

Alcohol management cert

Job description

Job Details: Job Location: Monterey, CA 93940, Position Type: Part Time, Salary Range: $16.90 - $16.90 Hourly, Job Shift: Any, JOB DESCRIPTION: The Jacks Monterey Servers are responsible for serving guests in the restaurant. They must be personable and able to work in an ever- changing, fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Speed, accuracy, attention to detail, courtesy and anticipation of guests needs are essential.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:

• Responsible for serving guests while complying with a sequence of customer service standards to positively impact the guests’ experience
• Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
• Recommend certain dishes, identify ingredients and explain how various items on the menu are prepared
• Responsible for serving beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages
• Responsible for recording guest orders and relaying orders to the kitchen via P.O.S. system
• Responsible for observing guests and responding to any additional requests in a timely manner
• Responsible for computing the cost of the meal and presenting the guest with the check; Accept payments and provide change as necessary
• Responsible for noticing and refilling salt, pepper, sugar, cream, condiments and napkins
• Responsible for replacing tableware and linens
• Set tables for next meal period according to standard
• Maintain sanitation, health and safety standards in work areas
• Complete food and beverage knowledge and be able to communicate in detail to guests
• Comply with the Company’s standards of conduct

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

The Ideal Candidate will:

• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
• Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
• Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
• Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

ADDITIONAL RESPONSIBILITES:

Knowledge of the entire hotel food & safety compliance procedures, hotel safety procedures to ensure the safety and security of our guests and employees.

Qualifications: EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:

• High School Diploma or equivalent – Required
• California Food Handlers / ServSafe Certification – Required
• State approved Certification Alcohol management - Required

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

• Detail oriented and comfortable working in a fast-paced environment
• Ability to solve problems quickly.
• Basic computer and phone skills.

PREVIOUS EXPERIENCED REQUIRED:

Minimum 6-months of serving experience required; hospitality experience preferred.