Guest Experience Host & Seating Specialist

CUSTOM HOUSE HOTEL LP; Monterey (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Jacks Monterey Greeters at CUSTOM HOUSE HOTEL LP welcome guests and guide them to seating, managing the flow of guests with a courteous, professional demeanor. You will assist with reservations, provide detailed information about menus and promotions, and maintain a clean, organized host stand to ensure a smooth dining experience.

Ideal candidates demonstrate hospitality passion, strong teamwork, and the ability to handle high-volume periods while delivering exceptional guest service and

Qualifications

• High School Diploma or equivalent.
• California Food Handlers / ServSafe Certification – Required.
• State approved Certification Alcohol management – Required.
• Minimum 6 months of restaurant experience; hospitality experience preferred.

Responsibilities

• Greet guests upon arrival and escort to tables.
• Seat guests and manage a wait list during high volume.
• Engage with guests while waiting, seating, or leaving.
• Schedule reservations in conjunction with managers and F&B coordinator.
• Update OpenTable with current table covers and notes.
• Answer restaurant phone within 3 rings with professional etiquette.
• Maintain order and cleanliness at host stand and front of restaurant.
• Notify servers when a table in their section is sat.
• Know menu, wine list, promotions, and be able to communicate details to guests.

Skills

Customer service

Phone etiquette

Reservation scheduling

OpenTable usage

Team collaboration

Problem solving

Education

High School Diploma

California Food Handlers / ServSafe

Alcohol management certification

Tools

OpenTable

POS systems

Job description

The Jacks Monterey Greeters at CUSTOM HOUSE HOTEL LP welcome guests and guide them to seating, managing the flow of guests with a courteous, professional demeanor. You will assist with reservations, provide detailed information about menus and promotions, and maintain a clean, organized host stand to ensure a smooth dining experience.

Ideal candidates demonstrate hospitality passion, strong teamwork, and the ability to handle high-volume periods while delivering exceptional guest service and