Guest Experience Host: Luxury Resort Front Desk

Hyatt Hotels Corporation; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hotel room nights

Employee meals

Free parking

Medical/Dental/Vision

Retirement savings

Tuition reimbursement

Stock purchase plan

Job summary

Hyatt Hotels and Resorts seeks a Front Desk Host at our Scottsdale property. You will assist guests with check-in/check-out, handle requests, and provide information on local attractions.

Training across Front Office areas will prepare you to support telephone operations and Grand Club duties, delivering exceptional service. Applicants should enjoy a fast-paced environment, maintain polished communication, and be able to stand for long periods while lifting up to 30 lbs.

Qualifications

• Experience in hospitality or customer-facing roles preferred.
• Ability to stand for long periods.
• Flexibility to work mornings, afternoons, evenings, weekends and holidays.
• Proficiency with basic computer systems and transacting guest accounts.

Responsibilities

• Assist guests with check-in/check-out and registration processes.
• Handle guest inquiries and promote hotel services and local attractions.
• Answer guest phone calls and perform as Telephone Operator.
• Provide exemplary front desk service and contribute to a seamless guest experience.
• Support Front Office operations across departments as needed.

Skills

Customer service

Verbal communication

Flexible schedule

Computer skills

Tools

POS system

Job description

Hyatt Hotels and Resorts seeks a Front Desk Host at our Scottsdale property. You will assist guests with check-in/check-out, handle requests, and provide information on local attractions.

Training across Front Office areas will prepare you to support telephone operations and Grand Club duties, delivering exceptional service. Applicants should enjoy a fast-paced environment, maintain polished communication, and be able to stand for long periods while lifting up to 30 lbs.