Front Desk Agent/Host - Full Time

Grand Hyatt; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

World-wide opportunities with Hyatt

Discounted & complimentary hotel room

Employee meals

Free parking

Medical, Dental & Vision Insurance

Retirement savings plan

Training & development

Tuition/Wellness reimbursement

Employee Stock Purchase plan

Retail discounts

Job summary

Grand Hyatt Scottsdale Resort seeks a Front Desk Host to deliver a seamless guest experience at our Scottsdale property. You will assist with registration, guide guests on local attractions, and participate across Front Office.

Training across all Front Office areas will be provided to grow your skillset and contribute to exceptional service. The role offers a starting pay of $18.50 per hour with 20% commission on upsells, and requires flexibility across mornings, afternoons, evenings, weekends,

Qualifications

• Hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to adapt to a dynamic, fast-paced environment.
• Proficiency with basic computer systems and front desk software.

Responsibilities

• Assist guests with check-in/check-out and inquiries.
• Provide information on local attractions, dining, and services.
• Support telephone operations and Grand Club tasks as needed.
• Collaborate with Front Office to ensure a seamless guest journey.

Skills

Customer service

Luxury hotel

Verbal communication

Flexibility

Stand for long periods

Basic computer skills

Job description

Organization - Grand Hyatt Scottsdale Resort

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.

Summary

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleague’s become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Pay & Commission

• Starting rate: $18.50, plus 20% commission on Upsells

Role & Responsibilities

Candidates’ primary role will be as a Host at the Front Desk. However, they will be expected to actively participate in all areas of Front Office, including responsibilities as a Telephone Operator and within the Grand Club. We welcome enthusiastic applicants who are eager to learn. Comprehensive training will be provided across all areas of the Front Office, helping you grow your skillset and contribute to the exceptional service we offer our Guests.

The Front Office Host position is designed for our Guests to have a seamless experience at our resort. This highly visible role gives opportunity for elevated conversation and has a direct impact on creating the Guest experience. The Front Desk Host will be responsible for, but not limited to; assisting Guests with the registration process, account settlements, communication of hotel services and promotion, providing guests with information about local attractions/restaurants, in and around Scottsdale, and answering guest phone calls.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Previous experience in luxury hotel preferred.
• Refined verbal communication skills.
• Ability to stand for long periods.
• Must be able to work a flexible schedule, including mornings, afternoons, evenings and weekends & holidays.
• Proficient in basic computer skills.
• Customer service experience preferred.
• Ability to work in a fast-paced environment with moderate lifting.
• Ability to stand and lift up to 30 lbs.

Benefits & Perks

• Opportunities to work around the world with Hyatt Hotels and Resorts
• Discounted & Complimentary Hotel Room Nights
• Enjoy free employee meals in our employee dining hall
• Free covered parking
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Tuition/Wellness reimbursement, up to $1,000 a year!
• Employee Stock Purchase plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Our Values

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Equal Opportunity Statement

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Eligibility & Background Check

Proof of eligibility to work in the United States is required, as well as a completed background check.