Guest Services Attendant – Resort Concierge

Grand Hyatt; Scottsdale (AZ); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Opportunities to work around the world

Discounted & Complimentary Hotel RoomN

Free employee meals

Free covered parking

Medical/Dental/Vision Insurance (Full‑

Retirement savings plan

Professional development

Tuition/Wellness reimbursement

Employee Stock Purchase plan

Retail discounts (Apple, AT&T, Verizon

Job summary

Grand Hyatt Scottsdale Resort is seeking a Guest Services Attendant to ensure smooth check-in/check-out, assist with luggage, and deliver exceptional guest experiences. The role emphasizes guest interaction, knowledge of hotel offerings, and timely communication with front desk and valet teams.

The position requires stamina, flexibility in schedule, and a strong focus on customer service to support our premium resort experience in the Sonoran Desert.

Qualifications

• Experience in fast-paced hospitality environments.
• Strong verbal communication and guest-facing skills.
• Ability to stand and walk for extended periods.

Responsibilities

• Assist guests with check-in/check-out and luggage handling.
• Provide information about room features and local amenities.
• Deliver high-quality service and recommendations to guests.

Skills

Guest services

Communication skills

Stamina

POS knowledge

Flexible schedule

Customer service

Standing for long hours

Tools

POS systems

Job description

Grand Hyatt Scottsdale Resort is seeking a Guest Services Attendant to ensure smooth check-in/check-out, assist with luggage, and deliver exceptional guest experiences. The role emphasizes guest interaction, knowledge of hotel offerings, and timely communication with front desk and valet teams.

The position requires stamina, flexibility in schedule, and a strong focus on customer service to support our premium resort experience in the Sonoran Desert.