Guest Experience Host - Live Event Venues

opryentertainment; Austin (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

opryentertainment in Austin is seeking an upbeat Usher to help guests have memorable concert experiences. You will verify tickets, guide seating, distribute programs, and assist with keeping the venue clean during events.

The ideal candidate is friendly, proactive, and able to work peak times, including evenings, weekends, and holidays. You will report issues to leadership and support safety procedures while sharing your passion for live entertainment with fans.

Qualifications

• Previous guest service experience preferred.
• Effective interpersonal and verbal communication skills.
• Outgoing personality and ability to work peak times.

Responsibilities

• Scan and verify proper ticketing for entry.
• Provide seating directions and assist guests as needed.
• Distribute show programs and handouts.
• Assist with crowd management and maintain order.
• Address disruptive guests and escalate as needed.
• Respond to guest concerns and resolve issues.
• Maintain cleanliness of the facility before, during, after shows.
• Assist with event setup and breakdown of seating.
• Report concerns to management.
• Support emergency evacuation procedures when necessary.
• Follow safety and security procedures and SOPs.
• Perform other duties as assigned.
• May be trained to perform post-show tours.

Skills

Interpersonal communication

Verbal communication

Outgoing personality

Guest service

Education

HS Diploma

Job description

opryentertainment in Austin is seeking an upbeat Usher to help guests have memorable concert experiences. You will verify tickets, guide seating, distribute programs, and assist with keeping the venue clean during events.

The ideal candidate is friendly, proactive, and able to work peak times, including evenings, weekends, and holidays. You will report issues to leadership and support safety procedures while sharing your passion for live entertainment with fans.