Guest Experience Host - Japanese Speaking

Hyatt Hotels; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Hyatt Hotels Corporation is hiring a Guest Experience Host (Japanese Speaking) for Park Hyatt Siem Reap KH property. The role focuses on the guest experience at the Host Stand, including check-in and check-out, delivering welcoming and exceptional service, and maintaining a clean, inviting environment.

Strong English communication, flexible AM/PM shifts, weekends/holidays availability, and a high school diploma or equivalent are required for this full-time, hourly role.

Qualifications

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast paced environment
• High school diploma or equivalent required

Responsibilities

• Manage the guest experience at the Host Stand and during check-in/out
• Provide welcoming, helpful and exceptional service
• Maintain a clean, comfortable and inviting environment
• Communicate effectively with guests in a fast-paced setting

Skills

Customer service

English language

Guest interaction

Multi-tasking

Flexibility

18+ years old

Education

High school diploma or equivalent

Job description

Guest Experience Host - Japanese Speaking

Park Hyatt Park Hyatt Siem Reap KH - 17 - Siem Reap

Front Office

Hourly/Entry Level Employee

Full-time

Worldwide

Summary

Guest Experience Host contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Guest Experience Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.This position is responsible for the complete guest experience; to include the Hotel Host Stand, the guest check in and out. Previous guest service experience as well as the ability to communicate well with guests required.

Qualifications

• Customer service experience is required, preferably in a hotel or related field


• Must have schedule flexibility for both AM/PM shifts, weekends and holidays


• Requires strong command of the English language to include speaking, reading and writing


• Ability to learn quickly and work in fast paced position with guest interaction


• Must be able to multi-task


• Must be 18 years or older


• A true desire to satisfy the needs of others in a fast paced environment


• High school diploma or equivalent required