Hotel Host (Guest Service Agent)

Hyatt Hotels Corporation; San Antonio (TX); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Hotel Host to deliver a welcoming guest experience in a busy hotel setting. You will assist guests across the Host Stand, Bakery Café, Guest Kitchen, and meeting spaces, ensuring fast, friendly service and a clean, inviting environment.

Applicants should have hotel-related customer service experience, strong English communication, and the ability to multitask in a fast-paced environment, with flexibility for AM/PM shifts, weekends, and holidays.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays.
• Requires strong command of the English language to include speaking, reading and writing.
• Ability to learn quickly and work in fast paced position with guest interaction.
• Must be able to multi-task.

Responsibilities

• Assist guests at the Hotel Host Stand, Bakery Café, the Guest Kitchen, and other areas.
• Check in/out guests and service of the meeting rooms.
• Maintain a clean, welcoming environment and deliver exceptional service.

Skills

Customer service

English fluency

Multi-tasking

Shift flexibility

Basic computer skills

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

\"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\"

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

Qualifications

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast paced environment
• High school diploma or equivalent required
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.
  

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