Guest Experience Host - Japanese Speaking

Hyatt; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Hyatt is seeking a Guest Experience Host to deliver high-quality guest service and teamwork, creating an experience that feels larger than home. You will manage the Hotel Host Stand and assist with check-in and check-out, ensuring a welcoming, clean, and inviting environment.

The role requires prior guest service experience, strong English communication, ability to multi-task, and schedule flexibility for AM/PM shifts, weekends, and holidays. 18+ and high school diploma are required.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays.
• Requires strong command of the English language to include speaking, reading and writing.
• Ability to learn quickly and work in fast paced position with guest interaction.
• Must be able to multi-task.
• Must be 18 years or older.
• A true desire to satisfy the needs of others in a fast paced environment.
• High school diploma or equivalent required.

Responsibilities

• Create an experience for hotel guests by offering welcoming, helpful and exceptional service at the Hotel Host Stand, including check-in and check-out.
• Maintain a clean, comfortable and inviting environment to ensure guest satisfaction.
• Communicate effectively with guests to anticipate and meet their needs during their stay.

Skills

Customer service

Schedule flexibility

English proficiency

Multi-tasking

Guest interaction

Communication skills

Quick learning

Education

High school diploma or equivalent

Job description

Guest Experience Host contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Guest Experience Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the guest check in and out. Previous guest service experience as well as the ability to communicate well with guests required.

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast paced environment
• High school diploma or equivalent required