Guest Experience Guide - Escape Room Specialist

The Escape Game; Torrance (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

The Escape Game in Torrance invites you to join our team as a Game Guide. You will welcome groups of 2–12 guests, explain game rules, and lead them through immersive escape-room adventures at our Del Amo Fashion Center location.

You will monitor progress with our Game Guide software, assist guests to ensure a memorable experience, and reset games and components between sessions with care and efficiency.

Qualifications

• Flexible availability, including nights, weekends, and holidays.
• Ability to perform physical tasks (cleaning, lifting up to 40 lbs).
• Ability to use small tools and magnets for game resets.
• Fast, accurate resets of locks, drawers, and game components within training time frames.
• Excellent communication when engaging guests.

Responsibilities

• Greet groups of 2–12 guests with upbeat, friendly conversation.
• Lead guests through escape-room experiences and explain game rules.
• Use game-guide software to monitor progress and assist guests.
• Provide a five-star guest experience and resolve issues promptly.
• Reset games and components accurately between sessions and complete required reports.

Skills

Guest interaction

Communication skills

Team coordination

Tools

HMI software

Job description

The Escape Game in Torrance invites you to join our team as a Game Guide. You will welcome groups of 2–12 guests, explain game rules, and lead them through immersive escape-room adventures at our Del Amo Fashion Center location.

You will monitor progress with our Game Guide software, assist guests to ensure a memorable experience, and reset games and components between sessions with care and efficiency.