Guest Experience Host | Hospitality & Wine Knowledge

The Press Club Grill; Town and Country (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Prescription insurance

Dental insurance

Vision insurance

Telemedicine

Wellness program

401(k) Retirement Savings Plan

Flexible Savings Accounts

Employee discounts

Paid time off

Pay access before payday

Flexible schedules

Employee assistance program

Education programs

Job summary

Cooper's Hawk is seeking a Host to warmly greet guests, manage reservations and seating, and escort guests to tables with professional, attentive service.

You will answer inquiries with clear communication, support dining room operations during peak times, and collaborate with servers and managers to ensure a memorable guest experience. This entry-level hospitality role offers growth and comprehensive benefits.

Qualifications

• Must represent Cooper's Hawk Values.
• Must be at least 18 years of age.
• An individual that thrives in a team-based environment.
• Has a passion for guest service and hospitality-focused.
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment.
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift.
• Ability to exert fast-paced mobility for periods of up to 6 hours in length.
• Ability to perform essential functions to Cooper's Hawk standards with reasonable accommodation.
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays.
• Must be able to read, write and understand English.

Responsibilities

• Greet all Guests with hospitality and friendliness.
• Execute professional and informed phone skills when answering guest phone calls/inquiries
• Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner; educate Guest on Barrel Reserve wine while escorting to the table
• Supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic
• Manage special seating requests of guests consistent with table availability
• Assists with the duties of Servers and Service Assistants as needed to maintain service effectiveness and efficiency
• Complete necessary side work during non-busy hours
• Maintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
• Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook
• Perform other duties as assigned

Skills

Guest service

Communication

Team player

Multi-tasking

Hospitality

Job description

Cooper's Hawk is seeking a Host to warmly greet guests, manage reservations and seating, and escort guests to tables with professional, attentive service.

You will answer inquiries with clear communication, support dining room operations during peak times, and collaborate with servers and managers to ensure a memorable guest experience. This entry-level hospitality role offers growth and comprehensive benefits.