Guest Experience Host: Greeter & Desk Attendant (Evenings)

Great-Escape; Des Moines (IA); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Free Bowling

Arcade Play ($1)

Discounts on Events (20%)

Food & Beverages discount (50%)

Job summary

Lucky Strike Entertainment in Des Moines, IA is seeking a part-time Greeter/Counter Desk Attendant to warmly welcome guests, manage the waitlist, and assist with basic bowling instruction. You will handle lane assignments, gear distribution, and sales at the counter while following cash control procedures.

The role requires a friendly, customer-focused demeanor, and the ability to operate the POS and front-desk systems. Evening and weekend shifts are available in a lively entertainment setting.

Qualifications

• HS Diploma or equivalent restaurant/hospitality experience (Optional)
• Excellent telephone etiquette
• Must meet the minimum age required by state law to serve alcohol

Responsibilities

• Be friendly and inviting to our guests in person and over the phone
• Manage the waitlist
• Track availability and assign lanes, shoes & other equipment
• Prepare for leagues
• Ring sales at the counter and follow our cash control procedures
• Notify our mechanics of pinspotter/pinsetter malfunctions and log these issues
• Assist our guests with basic bowling instruction
• Operate our POS system, central panel, computers, and P/A system

Skills

Telephone etiquette

Customer service

Friendly demeanor

Guest interaction

Education

HS Diploma or equivalent

Tools

POS system

Job description

Lucky Strike Entertainment in Des Moines, IA is seeking a part-time Greeter/Counter Desk Attendant to warmly welcome guests, manage the waitlist, and assist with basic bowling instruction. You will handle lane assignments, gear distribution, and sales at the counter while following cash control procedures.

The role requires a friendly, customer-focused demeanor, and the ability to operate the POS and front-desk systems. Evening and weekend shifts are available in a lively entertainment setting.