Guest Experience Host - Fun, Fast-Paced Retail

Merlin Entertainments; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Fantastic Health Coverage (medical, Rx

Generous Paid Time Off

Merlin Magic Pass

Recognition and Rewards

401(k) Savings Plan

Tuition Assistance

Growth and Development

Job summary

Merlin Entertainments’ LEGOLAND Discovery Center Columbus is seeking a friendly Retail Host to create welcoming, high-energy guest experiences. You’ll engage with guests, guide them through activities, and help manage lines in a fast-paced setting.

The role emphasizes a positive attitude, effective communication, and teamwork to ensure unforgettable visits for families and LEGO fans. This position supports opening/closing routines and contributes to a clean, organized retail space with appealing

Qualifications

• 6–12 months of experience in attractions, entertainment, or customer service is a magical bonus.
• Fun, dynamic, and friendly personality that lights up the room.
• Self-motivated and ready to shine— solo or with the team.

Responsibilities

• Bring the FUN! Create a welcoming, high-energy experience for every guest.
• Start conversations, engage with guests, and turn great visits into unforgettable memories.
• Help manage guest flow and lines to keep experiences safe, smooth, and stress-free.
• Keep retail and public areas clean, organized, stocked, and ready to impress.
• Share your enthusiasm and help guests discover the perfect LEGO products and souvenirs.
• Follow opening and closing procedures to help keep everything running like magic.

Skills

Customer service

Communication skills

Flexibility

Team player

Job description

Merlin Entertainments’ LEGOLAND Discovery Center Columbus is seeking a friendly Retail Host to create welcoming, high-energy guest experiences. You’ll engage with guests, guide them through activities, and help manage lines in a fast-paced setting.

The role emphasizes a positive attitude, effective communication, and teamwork to ensure unforgettable visits for families and LEGO fans. This position supports opening/closing routines and contributes to a clean, organized retail space with appealing