Guest Experience Host: Create Smiles & LEGO Magic

Merlin Entertainments; Auburn Hills (MI); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Fantastic Health Coverage

Generous Paid Time Off

Merlin Magic Pass

Recognition and Rewards

401(k) Savings Plan

Tuition Assistance

Growth and Development

Job summary

Merlin Entertainments' LEGOLAND Discovery Center Michigan is hiring a Retail Host to help guests create unforgettable experiences. You will welcome families, assist with LEGO product finds, and keep the shop and queues running smoothly with a friendly, guest-focused attitude.

Ideal candidates have 6–12 months in attractions or customer service, a dynamic personality, great communication, and flexibility to work days, nights, weekends, and holidays.

Qualifications

• 6–12 months of experience in attractions, entertainment, or customer service.
• Fun, dynamic, and friendly personality that lights up the room.
• Great communication, listening, and people-boosting skills.
• Self-motivated and ready to shine—solo or with the team.
• Super flexible—able to work days, nights, weekends, holidays, and special events!

Responsibilities

• Create amazing guest experiences with a warm, welcoming attitude.
• Engage with guests and spread smiles throughout the attraction.
• Help guests find the perfect LEGO products and souvenirs.
• Keep queues organized, safe, and running smoothly.
• Maintain clean, stocked, and inviting retail and public areas.
• Work alongside an awesome team to deliver world-class guest service.
• Follow opening and closing procedures to keep operations running smoothly.

Skills

Customer service

Guest interaction

Team player

Flexible scheduling

Job description

Merlin Entertainments' LEGOLAND Discovery Center Michigan is hiring a Retail Host to help guests create unforgettable experiences. You will welcome families, assist with LEGO product finds, and keep the shop and queues running smoothly with a friendly, guest-focused attitude.

Ideal candidates have 6–12 months in attractions or customer service, a dynamic personality, great communication, and flexibility to work days, nights, weekends, and holidays.