Guest Experience Host - Operations

Merlin Entertainments; Columbus (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health Coverage

Paid Time Off

Merlin Magic Pass

Recognition Programs

401(k) Savings Plan

Tuition Assistance

Growth opportunities

Job summary

Merlin Entertainments presents LEGOLAND Discovery Center Columbus seeking staff to welcome guests and maintain a vibrant, safe environment. You’ll engage with guests, assist with operations, and help manage queues across days and weekends.

Ideal candidates bring 6–12 months of guest-service experience, a friendly, energetic attitude, and strong communication. This on-site role offers a dynamic, family-centered work culture and growth opportunities.

Qualifications

• 6–12 months of experience in attractions, entertainment, or customer service is a magical bonus.

Responsibilities

• Welcome guests with energy, enthusiasm, and a positive attitude.
• Engage with guests throughout the attraction and create magical moments.
• Assist with attraction operations and guest flow.
• Help manage queues and maintain a safe environment for everyone.
• Ensure guest areas are clean, organized, stocked, and ready for fun.
• Assist with opening and closing procedures and keep the attraction running smoothly.

Skills

Customer service

Communication

Team player

Flexible

Self-motivated

Energetic personality

Job description

LEGOLAND Discovery Center Columbus

Availability Required

Must be available to work 2 weekdays + 1 weekend day each week.

What You'll Be Doing

Make Every Visit Awesome

Welcome guests with energy, enthusiasm, and a positive attitude

Bring the Merlin Values to life in every interaction

Create Magical Moments

Engage with guests throughout the attraction

Make every visit fun, memorable, and full of smiles

Keep the Fun Flowing

Assist with attraction operations and guest flow

Help manage queues and maintain a safe environment for everyone

Keep It Looking Awesome

Ensure guest areas are clean, organized, stocked, and ready for fun

Support Daily Operations

Assist with opening and closing procedures

Help keep the attraction running smoothly throughout the day

Why You'll Love It

• Fun, fast-paced environment
• Team-focused culture
• Create magical memories every day
• Be part of the world's largest entertainment attraction company

Qualifications & Experience

• 6-12 months of experience in attractions, entertainment, or customer service is a magical bonus !
• Fun, dynamic, and friendly personality that lights up the room.
• Great communication, listening, and people-boosting skills.
• Self-motivated and ready to shine - solo or with the team.
• Super flexible - able to work days, nights, weekends, holidays, and special events!

Benefits

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Workplace- Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

Merlin Entertainments are facilitating the LEGO Group's recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Pay Range

USD $14.25/Hr.