Guest Experience Host – Front of House

Uptown Alley_Uphoff Ventures LLC; Surprise (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Fun environment

Culture & events

401k/Roth IRA

Incentive bonus

Paid time off

Flexible schedule

Health and vision insurance

Professional development

Job summary

Uptown Alley hosts fill a front-of-house role in a fast-paced venue, creating a positive first impression and guiding guests to an enjoyable dining experience. They manage guest flow, reservations, and waitlists while delivering excellent service.

The position emphasizes customer engagement, teamwork with FOH/BOH, and flexible scheduling, with safety and sanitation standards observed daily.

Qualifications

• Certifications in food safety and sanitation (e.g., ServSafe or Safe Food Handling).
• High School Diploma or equivalent.
• Ability to stand for long periods, lift heavy objects, and work in a hot, demanding kitchen environment.

Responsibilities

• Waitlist management
• Reservation management
• Table optimization
• Upselling opportunities
• Efficiency and resource allocation
• Customer retention
• Feedback and improvement

Skills

Customer service

Communication

Organizational skills

Problem solving

Tech proficiency

Guest management systems

POS systems

Education

ServSafe / Safe Food Handling

High School Diploma or equivalent

Tools

Guest management software

Reservation systems

Job description

Uptown Alley hosts fill a front-of-house role in a fast-paced venue, creating a positive first impression and guiding guests to an enjoyable dining experience. They manage guest flow, reservations, and waitlists while delivering excellent service.

The position emphasizes customer engagement, teamwork with FOH/BOH, and flexible scheduling, with safety and sanitation standards observed daily.