Host

Uptown Alley; Surprise (AZ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401k

Roth IRA

Health insurance

Flexible schedule

Paid time off

Professional development

Job summary

Uptown Alley is seeking a friendly host/hostess to create a positive first impression and manage guest flow. You will greet guests, handle waitlists, manage reservations, and coordinate with the food and beverage teams to ensure a smooth dining experience.

Strong customer service, communication, and organizational skills are essential. Fluency in English is required; Spanish is a plus. This on-site role offers a dynamic work environment and opportunities for growth.

Qualifications

• Certifications in food safety and sanitation required.
• High School Diploma or equivalent.
• Stamina to stand long periods in a fast-paced environment.

Responsibilities

• Manage waitlists and reservations to optimize guest flow.
• Assist guests to ensure a positive dining experience.
• Upsell opportunities and monitor table utilization.
• Support in feedback collection and service improvements.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving Skills

Guest Management Systems

POS Systems

Education

ServSafe certification

High School Diploma

Tools

Guest Management Systems

POS Systems

Job description

• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Benefits

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose

Overall, the role of a host or hostess at Uptown Alley is vital to creating a positive first impression, managing guest flow, and facilitating an enjoyable dining experience for guests. Their responsibilities encompass various tasks aimed at ensuring efficient operations and exceptional customer service in the front-of-house.

Key Responsibilities

• Strategic and Financial Responsibilities
  • Upselling Opportunities
  • Table Optimization
• Operational Responsibilities
  • Waitlist Management
  • Reservation Management
  • Efficiency and Resource Allocation
• Customer Service Responsibilities
  • Customer Retention
  • Feedback and Improvement

Education & Qualifications

• Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling
• High School Diploma or Equivalent
• Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment

Experience

• Desirable - Previous experience in a high volume restaurant

Skills & Competencies

• Customer Service Skills
• Communication Skills Organizational Skills
• Desirable - Problem-Solving Skills
• Technological Proficiency
  • Guest Management Systems
  • Desirable - POS Systems

Personal Qualities

• Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven.

Languages

• English
• Desirable - Spanish

Department

Operations/Culinary

Location

On-Site

Travel Required

No

Working Pattern

Monday-Friday, Weekends, Nights, Holidays

Reports To

General Manager/AGM

Collaborates With

Management team, Administrative support

Supports & Engages With

FOH, BOH