Host

Uptown Alley_Uphoff Ventures LLC; Surprise (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Fun environment

Culture & events

401k/Roth IRA

Incentive bonus

Paid time off

Flexible schedule

Health and vision insurance

Professional development

Job summary

Uptown Alley hosts fill a front-of-house role in a fast-paced venue, creating a positive first impression and guiding guests to an enjoyable dining experience. They manage guest flow, reservations, and waitlists while delivering excellent service.

The position emphasizes customer engagement, teamwork with FOH/BOH, and flexible scheduling, with safety and sanitation standards observed daily.

Qualifications

• Certifications in food safety and sanitation (e.g., ServSafe or Safe Food Handling).
• High School Diploma or equivalent.
• Ability to stand for long periods, lift heavy objects, and work in a hot, demanding kitchen environment.

Responsibilities

• Waitlist management
• Reservation management
• Table optimization
• Upselling opportunities
• Efficiency and resource allocation
• Customer retention
• Feedback and improvement

Skills

Customer service

Communication

Organizational skills

Problem solving

Tech proficiency

Guest management systems

POS systems

Education

ServSafe / Safe Food Handling

High School Diploma or equivalent

Tools

Guest management software

Reservation systems

Job description

Benefits:

• Fun and Exciting Work Environment


• Culture & Community - engaging team events, monthly team recognition


• 401k, Roth IRA


• Financial Security - competitive salary, incentive bonus structure


• Generous Paid Time Off Policies


• Work-Life Balance - Flexible working schedule


• Health & Wellbeing - company sponsored health and vision insurance


• Professional Development

Role Purpose:

Overall, the role of a host or hostess at Uptown Alley is vital to creating a positive first impression, managing guest flow, and facilitating an enjoyable dining experience for guests. Their responsibilities encompass various tasks aimed at ensuring efficient operations and exceptional customer service in the front-of-house.

Key Responsibilities:

• Strategic and Financial Responsibilities
  
  
  
  • Upselling Opportunities
  
  
  • Table Optimization
  
  
  
  


• Operational Responsibilities
  
  
  
  • Waitlist Management
  
  
  • Reservation Management
  
  
  • Efficiency and Resource Allocation
  
  
  
  


• Customer Service Responsibilities
  
  
  
  • Customer Retention
  
  
  • Feedback and Improvement
  
  
  
  

Education & Qualifications:

• Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling


• High School Diploma or Equivalent


• Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment

Experience:

• Desirable - Previous experience in a high volume restaurant

Skills & Competencies:

• Customer Service Skills


• Communication Skills
  Organizational Skills


• Desirable - Problem-Solving Skills


• Technological Proficiency
  
  
  
  • Guest Management Systems
  
  
  • Desirable - POS Systems
  
  
  
  

Personal Qualities:

• Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven.

Languages:

• English


• Desirable - Spanish

Department: Operations/Culinary

Location: On-Site

Travel Required: No

Working Pattern: Monday-Friday, Weekends, Nights, Holidays

Reports To: General Manager/AGM

Collaborates With: Management team, Administrative support

Supports & Engages With: FOH, BOH