Guest Experience Host, Front of House

Miskiri Hospitality Group; Owings Mills (MD); On-site; USD 26,000 - 36,000; Full time

Job summary

Miskiri Hospitality Group in Owings Mills, MD is seeking a warm, organized Host/Hostess to greet guests, manage seating and wait times, and keep the front of the house running smoothly.

This role requires excellent people skills, composure under pressure, and the ability to multitask during busy periods. No prior experience required; customer service or hospitality experience is a plus.

Qualifications

• No prior experience required; customer service or hospitality experience a plus.
• Friendly, outgoing personality with strong verbal communication skills.
• Ability to stay calm, organized, and professional during high-volume periods.
• Strong multitasking and problem-solving skills.

Responsibilities

• Greet guests promptly and warmly upon arrival, creating a great first impression.
• Manage the waitlist and seating chart to balance server sections and maintain efficient table turns.
• Accurately quote wait times and communicate updates to waiting guests.
• Answer the phone professionally, take reservations, and respond to guest inquiries.
• Escort guests to their table, present menus, and communicate any notes to the serving team.
• Coordinate with servers, bussers, and management to ensure tables are cleaned and reset promptly.
• Monitor the dining room flow and flag seating or service issues to management.
• Maintain a clean, organized host stand and entrance area.
• Handle guest concerns or special requests and relay them to the team.
• Assist with to-go orders, phone orders, or online order pickup as needed.
• Say goodbye to departing guests and thank them for visiting.

Skills

Customer service

Communication

Multitasking

Composure

POS systems

Team player

Job description

Miskiri Hospitality Group in Owings Mills, MD is seeking a warm, organized Host/Hostess to greet guests, manage seating and wait times, and keep the front of the house running smoothly.

This role requires excellent people skills, composure under pressure, and the ability to multitask during busy periods. No prior experience required; customer service or hospitality experience is a plus.