Guest Experience Host - Front-of-House

Miskiri Hospitality Group; Gambrills (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Miskiri Hospitality Group is hiring a warm, organized Host/Hostess to welcome guests, manage seating, and keep the front of the house running smoothly. This role requires excellent people skills and the ability to multitask in a fast-paced environment.

Greet guests, coordinate with servers, answer phones, take reservations, and ensure a clean, welcoming entry. No prior experience required; customer service or hospitality experience is a plus, and reliability is essential for busy shifts

Qualifications

• No prior experience required; customer service or hospitality experience a plus.
• Friendly, outgoing personality with strong verbal communication skills.
• Ability to stay calm, organized, and professional during high-volume, fast-paced periods.
• Basic computer/POS or reservation-system skills (or willingness to learn)

Responsibilities

• Greet every guest promptly and warmly upon arrival, creating a great first impression
• Manage the waitlist and seating chart to balance server sections and maintain efficient table turns
• Accurately quote wait times and communicate updates to waiting guests
• Answer the phone professionally, take reservations, and respond to guest inquiries
• Escort guests to their table, present menus, and communicate any relevant specials or notes to the serving team
• Coordinate with servers, bussers, and management to ensure tables are cleaned and reset promptly for the next party
• Monitor the dining room flow and proactively flag any seating or service issues to management
• Maintain a clean, organized host stand and entrance area
• Handle guest concerns or special requests (large parties, accessibility needs, allergies) and relay them to the appropriate team member
• Assist with to-go orders, phone orders, or online order pickup as needed
• Say goodbye to departing guests and thank them for visiting

Skills

Verbal communication

Multitasking

Problem solving

Teamwork

Reliability

Customer service

Job description

Miskiri Hospitality Group is hiring a warm, organized Host/Hostess to welcome guests, manage seating, and keep the front of the house running smoothly. This role requires excellent people skills and the ability to multitask in a fast-paced environment.

Greet guests, coordinate with servers, answer phones, take reservations, and ensure a clean, welcoming entry. No prior experience required; customer service or hospitality experience is a plus, and reliability is essential for busy shifts