Guest Experience Host - Front of House

Universal Store

Lubbock (TX)

On-site

USD 15,000 - 19,000

Full time

3 days ago

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Job summary

IHOP in Lubbock, TX is seeking a friendly host to greet guests within 30 seconds, seat them, and contribute to a warm dining experience. You will rotate seating, answer phones, take To Go orders, maintain restrooms, refresh tables, and uphold IHOP uniform standards. No prior experience required; training provided to ensure consistent, courteous service.

Join a team committed to guests' enjoyment and a smooth guest flow in a fast-paced environment.

Qualifications

No prior experience or training required.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to read and speak English, to understand guest checks, instructions, warning and safety labels, and communicate with others.
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

Responsibilities

Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
Develop and maintain professional working relationships with IHOP employees and guests.
Rotate station seating to ensure the quality of guest service.
May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
Answer the telephone, take messages, and take and complete all To Go orders.
Maintain a waiting list as necessary.
Check restrooms hourly to ensure proper stock levels and cleanliness.
Clear, clean and reset tables and clean chairs, booths, and floors after guests leave.
Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.