Guest Experience Host - Front Desk, Premium Downtown Hotel

Hyatt Regency Salt Lake City; Salt Lake City (UT); On-site; USD 19,000 - 28,000; Full time

Job summary

Hyatt Regency Salt Lake City is seeking Front Office Colleagues to welcome guests, process registrations, and communicate hotel services in a fast-paced downtown setting.

This role emphasizes exceptional customer service, face-to-face interactions with guests from around the world, and contributing to a memorable stay.

Flexible scheduling including mornings, afternoons, weekends and holidays is required; prior hotel front desk experience is preferred.

Qualifications

• Must have refined verbal and written communication skills.
• Previous hotel front desk experience preferred.
• Ability to stand for long periods.
• Excellent customer service experience required.
• Flexible schedule including mornings, afternoons, weekends and holidays.

Responsibilities

• Register guests and communicate hotel services and promotions.
• Handle payments, guest inquiries, and problem resolution.
• Be the face of Hyatt and contribute to guest experience.

Skills

Customer service

Verbal communication

Written communication

Flexibility

Job description

Hyatt Regency Salt Lake City is seeking Front Office Colleagues to welcome guests, process registrations, and communicate hotel services in a fast-paced downtown setting.

This role emphasizes exceptional customer service, face-to-face interactions with guests from around the world, and contributing to a memorable stay.

Flexible scheduling including mornings, afternoons, weekends and holidays is required; prior hotel front desk experience is preferred.