Guest Services Lead, Front Desk

HEI Hotels & Resorts; Salt Lake City (UT); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Discounted parking

TRAX passes

401(k) plan

Vacation and sick leave

Employee discounts

Job summary

HEI Hotels & Resorts at the Marriott Downtown at City Creek in Salt Lake City is seeking a Front Desk Associate to support front office operations and guest services. You will assist with check-in/check-out, handle guest inquiries, process registrations, and promote HEI brand programs.

In this role you’ll greet guests, manage payments, explain local attractions, and maintain professional relationships with guests and team members while thriving in a fast-paced hotel environment.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to effectively deal with internal and external customers with patience and diplomacy.
• Basic mathematical skills and proficient calculator use.
• Ability to input information using a moderately complex computer system.
• Ability to stand, walk and perform duties behind the front desk.
• Strong verbal and written communication and ability to prepare complex reports of availability and revenues.
• Ability to maintain professional relationships with associates, customers and patrons.
• Adapt communication style to suit different audiences.

Responsibilities

• Greet guests with a friendly welcome and assist with check-in/check-out.
• Input and retrieve guest information, confirm room details and promote HEI programs.
• Explain outlet hours and local attractions to guests.
• Process registrations, code keys, and handle room charges and bill settlement.
• Handle credit card authorizations, payments, and balance house accounts.
• Answer phones promptly and relay messages to guests.
• Remain calm during busy times and resolve guest issues with effective solutions.
• Ensure compliance with standards and assist with other duties as assigned.

Skills

Customer service

Communication

Problem solving

Calm under pressure

Cash handling

Attention to detail

Multitasking

Tools

POS system

Calculator

Job description

HEI Hotels & Resorts at the Marriott Downtown at City Creek in Salt Lake City is seeking a Front Desk Associate to support front office operations and guest services. You will assist with check-in/check-out, handle guest inquiries, process registrations, and promote HEI brand programs.

In this role you’ll greet guests, manage payments, explain local attractions, and maintain professional relationships with guests and team members while thriving in a fast-paced hotel environment.