Guest Experience Host: Front Desk & Breakfast

Hyatt Hotels Corporation; Cleveland (OH); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision insurance

401(k) with Company Match

Tuition assistance

Discounted room rates

Job summary

Hyatt Place Cleveland is hiring a Gallery Host to support Front Desk, Breakfast, and Gallery duties. You will greet guests, handle check-in/out, and assist with reservations while maintaining a welcoming lobby experience.

The role emphasizes hospitality, teamwork, and the ability to manage multiple tasks in a fast-paced environment, including mornings, evenings, weekends, and holidays.

Qualifications

• Experience in hotel, hospitality, or Front Desk preferred.
• Strong communication and interpersonal skills.
• Friendly, outgoing, guest-focused demeanor.

Responsibilities

• Welcome guests with a warm, professional attitude.
• Assist Front Desk operations including check-in/out and guest requests.
• Prepare and maintain breakfast area and presentation.
• Keep Gallery and public areas clean and inviting.
• Provide exceptional hospitality and personalization throughout the guest experience.
• Answer questions about local attractions, dining, and services.
• Monitor supplies and maintain hotel standards across areas.

Skills

Guest service

Communication

Teamwork

Job description

Hyatt Place Cleveland is hiring a Gallery Host to support Front Desk, Breakfast, and Gallery duties. You will greet guests, handle check-in/out, and assist with reservations while maintaining a welcoming lobby experience.

The role emphasizes hospitality, teamwork, and the ability to manage multiple tasks in a fast-paced environment, including mornings, evenings, weekends, and holidays.