Guest Experience Host - Front Desk Agent

Hyatt Place; Madison (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance (30+

Tuition Reimbursement

Free employee parking or bus pass

Paid Vacation, sick days, new child &p

Free room nights, Discounted and F&amp

Retail discounts

401k with company match

Employee Stock Purchase Plan

Free colleague meals weekly

Career growth opportunities

Job summary

Hyatt Place Madison/Downtown is seeking Front Desk Agents to create a welcoming guest experience, manage check-ins/outs, and assist across areas like the Bakery Café and meeting rooms. Roles require customer service focus, flexibility for AM/PM shifts, and weekend work in downtown Madison.

We value English proficiency, multitasking, and a genuine desire to help guests in a fast-paced hotel environment. Benefits include paid time off, insurance options, and room discounts.

Qualifications

• Customer service experience is preferred, preferably in a hotel or related field.
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays.
• Requires strong command of the English language to include speaking, reading and writing.
• Must be able to multi-task.
• Must be 18 years or older.
• A true desire to satisfy the needs of others in a fast paced environment.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Must possess basic computer skills, i.e. Word, Excel, etc.

Responsibilities

• Front Desk Agent (Hotel Host) delivers the guest experience at check-in and check-out and services the Hotel Host Stand and related spaces.
• Handles guest requests at the Bakery Café, Guest Kitchen, e-room and TV den.
• Maintains a clean, comfortable and inviting environment and supports meeting room servicing.

Skills

Customer service

Flexible shifts

English proficiency

Multitasking

Physical capability

Job description

Hyatt Place Madison/Downtown is seeking Front Desk Agents to create a welcoming guest experience, manage check-ins/outs, and assist across areas like the Bakery Café and meeting rooms. Roles require customer service focus, flexibility for AM/PM shifts, and weekend work in downtown Madison.

We value English proficiency, multitasking, and a genuine desire to help guests in a fast-paced hotel environment. Benefits include paid time off, insurance options, and room discounts.