Front Office Agent

Hyatt Hotels Corporation; Madison (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Tuition Reimbursement

Free employee parking

Paid Vacation

Free room nights

Discounts at retailers

401k with company match

Employee Stock Purchase Plan

Free meals

Career growth

Job summary

Hyatt Place Madison/Downtown is seeking a Front Desk Agent (Hotel Host) to deliver exceptional guest service at the Hyatt Place Madison/Downtown location. The role involves welcoming guests, assisting with check-in and check-out, and supporting various hotel services to ensure a memorable stay.

The position requires flexibility to work AM/PM shifts, including weekends and holidays, with a focus on hospitality and guest satisfaction. Experience in a hotel or related field is preferred.

Qualifications

• Experience in guest service, preferably in hospitality.
• Ability to work AM/PM shifts, weekends and holidays.
• Strong command of English in speaking, reading, and writing.
• Must be at least 18 years old.

Responsibilities

• Assist guests at the Hotel Host Stand, Bakery Café, and related areas.
• Support operations in the Guest Kitchen, e-room and TV den.
• Handle guest check-in/out and servicing of meeting rooms.
• Maintain a clean, welcoming environment and high standards of service.

Skills

Customer service

English proficiency

Flexibility

Organization

Multi-tasking

Tools

Microsoft Word

Excel

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Located in downtown Madison, travelers are walking distance to some of the best attractions in the city, including the Wisconsin Capitol Building, Sylvee concert venue and Overture Center for the Arts. Hyatt Place Madison/Downtown is a perfect nightly hotel for all travelers. Enjoy your complimentary Wi‑Fi, our always‑accessible StayFit gym, and buffet breakfast.

Front Desk Agents (Hotel Host) contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e‑room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

The shift for this position will vary based on business needs. Must be flexible to work AM/PM shifts and must be available to work weekends (Saturdays and Sundays) as well.

Why work for Hyatt?

• Tuition Reimbursement
• Free employee parking or bus pass!
• Paid Vacation, sick days, new child leave and personal day
• Free room nights, Discounted and Friends & Family Room Rates
• Discounts at various retailers – Apple, AT&T, T‑Mobile, Rental Cars and many more!
• Start saving for retirement with our 401k program and company match
• Employee Stock Purchase Plan
• Free colleague meals weekly
• Opportunities for career growth

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand‑new hotel experience. And you are the key to bringing it to life.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Customer service experience is preferred, preferably in a hotel or related field
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast paced environment
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.

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