Guest Experience Front Desk Agent

Marcus Hotels & Resorts; Madison (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free meal per shift

Room discounts

Restaurant discounts

Free employee parking

Metro bus passes

Movie coupons

Transfer to Marcus properties

Early wage access

Paid time off

Medical insurance (full-time)

Dental insurance (full-time)

Vision insurance (full-time)

401(k) with employer match

Job summary

Hilton Madison Monona Terrace, part of Marcus Hotels & Resorts, is seeking a Front Desk Agent in Madison, WI. The role entails welcoming guests, handling check-ins/outs, and providing information about the property and local area.

The position requires strong English communication, basic computer skills, and a customer-service mindset. Full-time, with weekend and holiday flexibility, offers a comprehensive benefits package.

Qualifications

• Strong communication in English, both written and spoken.
• Basic to moderate computer skills for input and retrieval of information.
• Ability to stand and move around the front office and perform essential duties.
• High school diploma or equivalent required; hospitality experience a plus.

Responsibilities

• Greet and welcome guests on arrival and departure.
• Check guests in and out accurately and efficiently.
• Assign rooms based on guest needs and preferences.
• Respond to guest requests and questions in person or by phone.
• Handle guest issues and escalate to management when needed.
• Provide information about hotel amenities and local area.

Skills

Communication

Customer service

English proficiency

Problem solving

Attention to detail

Cash handling

Education

High School Diploma or equivalent

Job description

Hilton Madison Monona Terrace, part of Marcus Hotels & Resorts, is seeking a Front Desk Agent in Madison, WI. The role entails welcoming guests, handling check-ins/outs, and providing information about the property and local area.

The position requires strong English communication, basic computer skills, and a customer-service mindset. Full-time, with weekend and holiday flexibility, offers a comprehensive benefits package.